I can't start a case in EA HELP

Hello AkaDovakiin​,

what exactly happens, when you try to contact Support? Do you get an error message? Are you trying to send an email or start a live chat? 

Hi, I can send an email or start a live chat. And it tells me sucess to start a case when i enter my information, but i can't see any case in My Cases. Someone told me that EA Help has banned all the email address with @126.com, so that i can't open any case or start a live chat.😭

EA_Pythia​ Would there be a possible solution to this issue? I even tried to used another account to start  a live chat to ask customer service to change my email address. He told me he can't do that because of some SECURITY ISSUES. I'm so confused about this.

What happens when you try to change your account e-mail yourself in the customer portal?

And when you try and start a chat, do you get the pop-up for the chat or does nothing open?

EA_Pythia​ When I'm going to change my account e-mail, it shows 'We can't complete your request. Your email address could be invalid or you may have recently updated it.' 

When I start a chat after I enter my information, it shows 'We got your case.Your case has been submitted, our advisor will contact you soon!' However, when I go to My Cases, it tells me 'No cases found on your account .' There is no pop-up for the chat.

But my other account can successfully start a case.

I got same issue case is not getting register and help chat not opening

Please try to open a chat through a different browser or from a different device.

If that still doesn't give you the chat pop-up, please try contacting support as a guest, so without being logged in.