FC26 Packs: Ridiculously High Duplicate Hero/Icon Rates—Why No Player Protection

Dear EA Customer Support and Relevant Responsible Parties,
 
I am compelled to lodge a formal and furious complaint against the reward draw mechanic in the Ultimate Team mode of EA SPORTS FC™ 26—this is not a "probability-based game" by any means, but a blatant exploitation of players' time, money, and passion!
 
Today, I eagerly participated in 3 unrestricted-rating Hero reward draws and 1 88+ Icon reward draw, only to encounter results that are nothing short of ridiculous: 2 out of the 3 Hero draws yielded duplicate Heroes I already owned, and the sole Icon draw directly gave me a player I had long since acquired! Let it be known that I initially only had 2 Icons and 3 Heroes in my collection. To face such a high duplication rate with such a small inventory, is this so-called "probability" nothing more than a cruel joke?
 
To participate in these draws, I invested countless hours completing Squad Building Challenges (SBCs) and saving up coins, hoping to unlock new players and enrich my squad. Instead, I was repeatedly let down by duplicate players. These duplicates serve no practical purpose other than being discarded for worthless contracts or training cards—all my efforts have gone down the drain! EA has always prided itself on "fair competition" and "valuing player experience," yet this absurd duplication rate is a clear disregard for players' dedication, treating our passion as a tool for profit!
 
I strongly suspect that the reward draw mechanic involves underhanded manipulation, and the so-called "random probability" lacks any transparency whatsoever! Countless players have complained about similar duplication issues, yet you have consistently turned a blind eye—failing to disclose detailed probability breakdowns or optimize the mechanic, allowing this unreasonable situation to persist. As a globally popular game, EA's inaction is simply outrageous!
 
Here, I make the following demands: First, disclose the specific probabilities of the relevant reward pools and the rules for avoiding duplicates, providing a clear explanation to all players. Second, compensate me for this absurd duplication incident by refunding the corresponding draw costs or offering an equivalent selection of non-duplicate players. Third, immediately optimize the reward draw mechanic by adding rules such as "reduced weight for already owned players" or "guaranteed non-duplicate rewards" to effectively safeguard players' rights and interests!
 
If you continue to ignore players' reasonable demands and overlook this serious issue that ruins the gaming experience, you will ultimately drive more players away in disappointment! I will closely monitor the progress of this matter and unite with other players who have suffered the same fate to fight for our rights. I hope you will take this issue seriously and provide a responsible response, rather than dismissing it with the perfunctory excuse of "it’s a probability issue.

Date of Complaint: 2025/11/10