Forum Discussion

irishjorge1's avatar
irishjorge1
Seasoned Traveler
5 days ago

DNF at the end of every match

No I don’t understand.   Playing Rush and game finish’s I get this warning about disconnecting and plays again and happens again and get a 15 minute ban.  WHY 😡😡😡😡

[Title changed by CM. EA_Claus]

3 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey irishjorge1​,

    If you were playing multiple matches back-to-back and now all your matches are ending in a disconnection, you might have run into our security systems against bots and automation for starting too many matches in a short period of time.

    When this happens, it is necessary to take a break from starting new matches for up to 24 hours. 

    If these disconnections persist after taking a 24-hour break, go through the troubleshooting steps in this guide, and let me know how it goes.

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    If this only happened a couple of times and you are not running into errors in other game modes or as you keep playing, you can go ahead and try the troubleshooting steps for the connection here to try to prevent further disconnections.

    Thank you for your patience with this.