Update:
1. I've tried to reach them via chat support but apparently, the chat is not available anymore. I'm not sure if it's just me or EA basically blocked this for the whole community.
2. Opening a support case also didn't solve the situation. They updated the status saying the player is not available however, I didn't receive any contact from their side. Additionally, they sent me a survey to give feedback about the support and apparently the survey has already been answered. This must be a joke.
I am living the same situation. I play FC 26 through Amazon Luna (from spain) but I can't load my user, the controller stops working ( ps4) but if I try cursor mode, I can load my user and the controller is still unavailable.
