Fc points not show up on my account

I bought a gift card from local retailers in uk I then put money into my PlayStation wallet I then spent 80 pound on 12k fc points they didn't show up so after that I then spent more money they did show on my account I told ea live chat and show them all recipes and my transactions history from PlayStation and from retailers where I got the points from and they said I had to keep eye on twitter for update why they investigated it at time it was on Friday 16th when toty first came out so severs where under alot stress with folk open packs and buy points and I went to ea discord and someone told me they had same problem that they had to contact pay pal for a refund when I contacted PlayStation PlayStation just said points where added but they weren't