Forum Discussion

Rising Novice

1 month ago

Solved

lost Pina toty on my club

Hello,

I’m writing to report an issue where I seem to have lost my TOTY Pina from my Ultimate Team club.

She was previously on my account, but she is no longer there. I have checked my club, quick sell recovery, SBCs, and transfer list, and I can’t find her anywhere.

I did not intentionally discard, sell, or submit her into an SBC. I believe this may be a bug or an unintended issue, and I really hope someone can help investigate and restore her to my account if possible.

Thank you very much for your time and support.

Kind regards

Casper Bennick

playstation

EA_Aljo
1 month ago
Hi there. You can find some help with missing content in this article. If that doesn't get your item back, use the 'Contact us' button at the bottom of the page so an advisor can investigate this. Thanks!

20 Replies

EA_Aljo
Community Manager
1 month ago
Hi there. You can find some help with missing content in this article. If that doesn't get your item back, use the 'Contact us' button at the bottom of the page so an advisor can investigate this. Thanks!
cbennick
Rising Novice
1 month ago
hello. thanks for help. but I have try to contract ea service and they can't not help me and say should ask her?
EA_Aljo
Community Manager
1 month ago
We can't help over the forums since we can't access your account. An advisor will need to continue looking in to this.
cbennick
Rising Novice
1 month ago
okay. so what now? should I contract a advisor again?
EA_Aljo
Community Manager
1 month ago
Yes. Unfortunately, we can't help with missing content over the forums.
cbennick
Rising Novice
1 month ago
okay thanks
cbennick
Rising Novice
1 month ago
can you send me a link? I can't come in contrack with the chat only mail contract ?
EA_Aljo
Community Manager
1 month ago
You can open a case by using the 'Contact us' button at the bottom of this article. If chat doesn't come up, that means it's not an option for the issue you've selected.
cbennick
Rising Novice
1 month ago
okay. I can send a John advisor will try to help me. he send me a message to me on mail.
djhulk
New Rookie
1 month ago
Same problem here. I lost TOTY mbappe, Wilson and many more. Nobody can help me here. WTF is going on here!