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Berkaydkts's avatar
Berkaydkts
Seasoned Newcomer
1 month ago
Solved

Opponents disconnect while losing and I don’t get the win in Online Seasons

Title: Opponents disconnect while losing and I don’t get the win in Online Seasons

I am experiencing a serious issue in Online Seasons.

When I am winning by two or more goals, many opponents disconnect from the match, either by turning off their internet connection or leaving the game. Instead of awarding me the victory, the match is not counted at all. I lose the time I spent playing and receive no win, even though I was clearly leading.

This happens frequently and it feels like some players are abusing the disconnect system to avoid taking a loss. It is very frustrating and makes Online Seasons unfair.

Please investigate this issue and change the system so that if a player disconnects while losing, the remaining player is awarded the win. This problem is affecting the competitive experience and needs to be fixed as soon as possible.

Platform: [PlayStation 5]
Game Mode: Online Seasons

  • Hey Berkaydkts​,

    A match can be nullified in certain scenarios. That's not a bug. When this happens, it's necessary to play it again.

    However, if you believe your opponent cheated somehow to avoid a loss, you can submit a player report using this form.

    Our dedicated teams will take a closer look at what happened and take action in accordance with our policies.

    Thank you for your patience with this. I'm sorry we can't help you change your match results.

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