Support Process Question: EA Help vs EA Forums

Hi Sincerelyl43

I hope you are well,

Thank you for sharing your perspective — I appreciate both your knowledge and the professional way you’ve presented it. And I definitely agree with your point.

Over the past 5 days, I have been actively reporting the issues and the unplayable gameplay I am experiencing. I have contacted EA Help daily, and unfortunately, each interaction has not moved the situation forward. Instead, it feels like the process keeps restarting without any real progress.

That said, I want to remain fair — I am not upset or emotional about it. I understand there is a process. My case is still open, and I do believe it is being looked at. Occasionally, the gameplay feels normal, but that is only around 20% of the time. However, the level of inconsistency is too high to accept. There are too many irregularities affecting core gameplay to consider this a stable or reliable experience.

For context, I have been playing Squad Battles for over 10 years, consistently on Legendary difficulty and regularly finishing Elite 1. This is the first time I have chosen not to complete it — not due to difficulty, but because the game is not allowing me to perform even basic actions consistently, let alone enjoy the experience.

I won’t repeat everything again, as I have already provided detailed evidence both to EA Help and here on the forum. It clearly shows that these issues are not isolated to me. Many members of this community are reporting the same problems. Thank you all for participating, thank you for your time and feedback, this is very much appreciated.

After reviewing numerous posts, it’s evident that the lack of communication — and more importantly, lack of solutions — is starting to impact the community’s trust.

I’m not here to complain for the sake of it. I simply expect that core gameplay mechanics function reliably, especially in a product that has been purchased.

At the moment, that consistency is not there.