Unlink my account

Question

Hi all. For god knows how long I’ve been trying to set up my child’s account on his new Switch 2 FC26 but it won’t link. Now I’ve managed to link my account, which I didn’t want to do, but it suggested I use my email address, as the parent, so now it’s linked until June. Lovely. How can I get this fixed? Anyone had the same issue? Thanks!

ea_aljo · Answer

Hi there. Try opening a case with an advisor to see if there's anything they can do to help. You can use the 'Contact us' button at the bottom of this page. Thanks!

jazzym23 · Answer

Thanks. Have contacted them so will see what can be done.

jazzym23 · Answer

Messaged an advisor but still no response. Can this be looked into please?

ea_aljo · Answer

Hello. Please follow these instructions:

Go to help.ea.com
Type EA Account into the search field
Select the EA Account tile
Click on See more topics
Click on 'I need to update my EA account information'
Click on the option for chat

Let me know if that helps or not. Thank you.

jazzym23 · Answer

Hi, sorry that didn’t help. So frustrating. I just need it unlinked and my son’s account linked. Surprised what a pain this is.

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Unlink my account

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