Forum Discussion
14 Replies
- EA_Aljo2 months ago
Community Manager
Hey there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.
- martummai2 months agoRising Traveler
I check and do everything (call My internet service brand for fix re net recomputer update software repairgame do all . but not better. because The root cause of the problem is...EA server is unvilable and broken
- Husaria322 months agoSeasoned Newcomer
I have the exact same problem. I ran the quality report and everything was very good in the green. I even switched my internet connection to LAN, but the issue still happens. It only throws me out of ultimate, any other game or stream works fine.
how can you resolve this?
- EA_Aljo2 months ago
Community Manager
Hello. It sounds like you were on a wireless connection previously, but have now switched to a wire. Make sure you power cycle your modem/router and the device you play on. If that doesn't help, run the Connection Quality Report again and get me a screenshot of it. Thanks!
- Husaria322 months agoSeasoned Newcomer
I play on ps5, the problem also happened before when I was using WiFi.
- BelvisThePelvis2 months agoRising Newcomer
Same issues as original poster. Can't even play the **bleep** game I paid for. Disconnects every single match it's ridiculous.
- Husaria322 months agoSeasoned Newcomer
Any feedback or help?
- a10b134e671beb7d2 months agoSeasoned Newcomer
Same issue happened with since 2 3 weeks back and the ping jump from 5 ms to 90 ms recently issue from server as it seems
- EA_Aljo2 months ago
Community Manager
Thank you. After switching to a wired connection, did you power cycle your modem/router and console? If not, please follow these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
Let me know what happens. - EA_Aljo2 months ago
Community Manager
Hi there. Let's take a look at the quality of your connection. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!