I haven't been able to log in to FUT for the past two days. The message I keep getting when I try to log in is "Connecting to UT is not possible at the moment. You will now be returned to the Main Menu."
This has never happened to me before - please let me know if I will get compensated for this, as I've tried asking EA Chat agents for help and they have not been able to assist me either. Ankit tried his best, but nothing worked.
Community ManagerHi there. Please try using the web/companion app to delete your squads. Just the squads, not the players. Then, create an empty squad. Next, try loading in to UT on the device you normally play on. Let me know if this helps or not. Thanks!
I have the same issue, but I'm using the web app and still can't log in, what should I do? I am on PC
Could you take a look at my post?
Community ManagerWhat is happening when you try to log in on the web app?
here
Community ManagerDo you get the same message on both the web and companion apps?
Here are some suggestions for the companion app:
If you're also using the web version, try using a different browser.
Let me know what happens. Thanks!
I can't log in to this account using either the website or the app.
I can log into other accounts normally, but not this one.
I received an email on January 30th, Beijing time, stating that I was suspended for 28 days. But today is already more than a month, and I still can't log in to UT, whether it's through the web, the app, or the PC. It always shows a network issue preventing me from logging in. However, I can enter the season mode on the PC. Could you please help me with this? Thank you.
Hello! I’ve already contacted an advisor about this issue – they confirmed that my account has not been banned at all, and this is just a system bug that hasn’t been fixed yet. They suggested I come to the forum to report this situation, hoping the technical team can look into it and resolve the bug as soon as possible. Thanks for your attention!
