Forum Discussion

omarfouda's avatar
omarfouda
Seasoned Newcomer
31 days ago

Companion/Web app not working. Objectives and SBCs expiring soon

I cannot access my web app or companion apps for FC 26 for a whole day now, getting the error: ""EA Account Servers Unavailable" "there was a problem connecting to the EA account servers. Please check your internet connection and try again". There is a Myles Lewis-Skelly objective called "Halloween Puzzle Crafting Completionist" which expires tomorrow in about 24 hours, and I cannot access my console on vacation and will not be able to complete it in time because of this issue, even though I did all the SBCs till yesterday. It needs to be EXTENDED asap, as well as all other SBCs and objectives by a few days at the very least.

8 Replies

  • Noxroy669's avatar
    Noxroy669
    Seasoned Newcomer
    31 days ago

    Been having the same problem for the past 24 hours as well. Can’t even login on my console because I’m getting the same error. No solutions as yet.

  • I can’t get on Web or app and it’s driving me absolutely crazy. 

  • theTripstar's avatar
    theTripstar
    Seasoned Newcomer
    30 days ago

    I didn't complete this SBC, but I completely agree with the OP. As someone with over a decade of software engineering experience, I find it laughable that this downtime has persisted for multiple days. EA creates SBCs with absurdly tight 24-hour windows to complete a fraction of the challenge, yet their own infrastructure fails for days on end. This is absolutely unacceptable.

    In virtually any other industry, this level of dysfunction would cost you a significant portion of your customer base. I already took several years off from this game and will gladly do so again if this continues. EA, stop mistreating your customers.

  • Koritze's avatar
    Koritze
    Seasoned Newcomer
    30 days ago

    I noticed it happens only on xbox accounts, once I switched from my PC account to xbox I couldn't login anymore, EA, the web app is down for xbox in a specific region probably, please look at it.. this issue is happening for a few days already and you didn't even notice...

  • i still cannot access web app, this is ridiculous and very frustrating, this issue should be solved in mere hours but its getting more and more atrocious

  • I feel like it’s been a week for me. Can’t log into companion app. Server error. I don’t own the game, I only played 9 hours of EA Play. 

  • Bantusek's avatar
    Bantusek
    Rising Newcomer
    29 days ago

    Ja też nie mogę się zalogować na Companion oraz webapp. Nie mam gry, wiec nie wiem czy udałoby sie zalogować na konsoli.

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