Connecting to Ultimate Team is not possible at the moment.

Hi everyone,

I’ve been unable to access Ultimate Team in EA FC 26 for more than 26 hours now.  
Every time I try to enter FUT, I get this message:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

My internet connection is perfectly stable, and I can play other modes (Kick Off, Clubs) without any issues.  
The problem started after the game crashed several times during online matches — the crashes were not caused by my connection or quitting the game.

I already submitted two support requests through EA Help, but they don’t appear in “My Cases.”  
I also reached out via Twitter and Discord but haven’t received an answer yet.

My EA ID: **b9ba409718e70eca**  
Platform: [PS5]  
Region: Poland

It’s been more than a full day — this looks like a stuck restriction or a system flag that didn’t reset.  
Could someone from the EA team please check my account status or escalate this case?

Thank you in advance!

I was kicked from ultimate team after losing a game last night and I have since been unable to get back on. All my friends were still able to get onto the ultimate team servers. One even logged out and got back in no problem. I thought I would leave it overnight as maybe something was wrong with my connection on my internets side but have once again been unable to load up this morning. Everytime I load up it doesn’t even act like it’s trying to load me in.  Just gets to the where I can see the promo team and then says “connecting to ultimate team is not possible at the moment. You will now be returned to the main menu”. I’ve tried uninstalling then re installing, I’ve cleared all the game cache. I’ve reset my internet and Xbox and still nothing is happening. It’s been like this for nearly 18 hours now. 

Same problem since 14/10/2025. SimGuruArvin​ solve it asap. 

Welcome to the club. Some of us have this problem since day 1 and noone's listening. You can just hope for a miracle that it solves by itself somehow, because they don't have the solution for the problem. Trying to solve it for 3 weeks and nothing works.

i have the same issue for 2 days. Was it happened when you were kicked from a gauntlet match. i think the mode causes this issue. 

After every game it would kick me to the main menu but would let me back on. Then after one game it decided to just not let me back on. Been like this for over 24 hours now 

ye im having same issue, won 3rd game to complete objective, kicks me , and now cant get back onto ultimate team, onto 2nd day now, so not only did i not get the win to complete all objective , i cant even go on FUT lol . can get on clubs and seasons just fine though. and seeing people waiting weeks for issue to be sorted, this does not look good lol

this is deffo to do with gauntlet for sure, can only hope it works when gauntlet ends, its a shame i dont get my rewards 

I have the same problem, its been more then 24 hours.

This happened to me when playing gauntlet, now i can’t get back onto ultimate team .