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gmetehan2003's avatar
gmetehan2003
Seasoned Novice
3 months ago

CRASHING (PLEASE HELP ME """"")

I've been experiencing crashes since the v1.1 update, which came out about 1.5 months ago. I've been playing without issue since September, but the update about a month ago crashed. (I say this because my system requirements meet the game's requirements, I've had no issues, and I can play the game quite smoothly. But after the update, it crashed.)

As you can see in the video, it kicks me straight from the game to the desktop without any error report, just like pressing Alt+F4.

I've updated my BIOS.
I've deleted and reinstalled the game.
I've verified the game's integrity.
I've updated my graphics card.
I've added EA FC as an exception in Windows security.
I've deleted my game save and profile.
I've updated C++ and DirectX.
I've tried many other methods, but none of them have worked.

I've only been able to log in and play matches twice in a month and a half.

I mean, it only works when I try to log in online. Even when I try to play offline, it kicks me out. I can't even play a regular friendly match. I can stay in the menu at most, but after a certain period of time (about 10 seconds), if I stay in the menu without doing anything, the game gets kicked out.

9 Replies

  • selim503's avatar
    selim503
    Seasoned Newcomer
    2 months ago

    i am experiencing the same thing,i bought it yesterday and it started crashing at like the first hour of the gameplay and i only play career

  • gmetehan2003's avatar
    gmetehan2003
    Seasoned Novice
    2 months ago

    An hour is still good; mine doesn't even take 10 seconds for the game to crash.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Do you have BitDefender installed? If so, try disabling it and see if that helps.

  • gmetehan2003's avatar
    gmetehan2003
    Seasoned Novice
    2 months ago

    I had an antivirus installed, but I completely uninstalled it; now I only have Windows Security. I turn off Windows Security when I open the game, but it still closes and throws me back to the desktop as soon as it reaches the main menu. (I also added the game and anticheat to the exclusions so it wouldn't be detected as a virus.)

    It's completely ridiculous. Even though I played the game for 70 hours, I haven't been able to play it for two months since the v1.1.0 update. I only managed to open and play it once or twice. I guess it was just bad luck.

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