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Sostrovas's avatar
Sostrovas
Seasoned Newcomer
7 hours ago

EA FC26 crashing on starting, black screen

I have contacted the ea help system, and after 5 hours they didn't get any answer that solved my problem, so they asked me to write in here to see if anyome else had this problem and got it solved.

Basically when I opened the fc26 via ea app on pc it crashed, just appeared a black screen, then it closed and opened ea app again, I will leave a video of it attached below.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hello there. Thanks for getting in touch. I'll try to help with your crashing issue. Can you get a DxDiag report for me and attach it to a response? Instructions for that can be found here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Thanks! Here are some suggestions that may help:

    • Free up some hard drive space. You need to get 25 - 30 GB free. Empty your recycle bin. Also, delete your temp files at C:\Users\YourUser\AppData\Local\Temp. You can also move your game files off the C: drive
    • Reinstall EA AntiCheat. Go to C:\Program Files\EA Games\FC 26\__Installer\EAAntiCheat. Run EAAntiCheat.Installer.exe. Choose FC 26 > Uninstall. Then, install it again.
    • You have some apps that may be conflicting. Close or uninstall Voicemod and Steam (especially Remote Play). Disable any overlays. Discord, Nividia, etc. The GSpace Discover app is crashing a lot so it would be good to delete/disable that.
    • Test with a clean boot. Hit win+R. Type msconfig
      • Go to Services and check Hide Microsoft services
      • Disable all
      • Under Startup choose disable all and restart your PC
    • Delete this: Documents\EA SPORTS FC 26


    Give those a try and let me know what happens. Thanks!

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