FC26 Ultimate edition not launching on XBOX Series X
This is my story from last week with EA and Xbox. Normally I should have fun playing a new game but instead I am chatting all day without a solution...
Problem:from 18/09/2025
I have a copy of FC26 Ultimate on Xbox Series X and wanted to play as of september 19. I can not acces the game for several days now. Game was installed succesfully but when I start the game I first have the FC26 startup screen and afterwards I am directly ejected to the XBOX home menu. I had a chat with Xbox person who guided me to a lot of steps to see if I own the game, did a full console reset and reinstalled the game. All these steps where unsuccesfull.
EA response 26/09/2025
I understand your frustration with this ongoing Xbox issue. Since the problem persists even after trying all troubleshooting steps, the root cause is likely an account entitlement problem on the Xbox server side.
For any issues related to purchase authorization, licensing, and Xbox account entitlements, you will need to contact Xbox Support directly. They are the only ones who can access your account details and re-authorize your digital license.
We are also aware of this widespread issue on Xbox and are working with Microsoft to find a solution. However, contacting them directly is the fastest way to get your specific account corrected.
It's crucial to understand that our distribution partners, such as Xbox, PSN, and Steam, each hold their own product distribution licenses. They are responsible for managing product-related issues.
Most probably the problem lies with your digital license on your Xbox account. The platform where the purchase was made, in this case, Microsoft's Xbox store is the entity that manages and grants the game's entitlement to your account.
Xbox answer 26/09/2025:
Thanks for confirming. This is a known issue on EA’s side, and I’ve already verified that you do have the entitlement for the game on my end so the issue is not related to that, also given your description of the problem it is not an entitlement issue.
https://forums.ea.com/discussions/fc-26-technical-issues-en/crashing/12656325 There is more information on EA forums, I recommend doing a Report a problem and reporting yourself on EA and Xbox side, as well as waiting for EA next patch update.
Confirmation mail Microsoft to EA:
Thanks for contacting Microsoft support for Xbox
Hello EA Support,
We’ve completed all available console troubleshooting steps for the customer experiencing game crashes at launch. We’ve verified that the customer has the correct entitlements and that their console is fully updated.
Since the crash occurs immediately at startup without any error message, we suspect the issue may be related to optimization. We kindly ask for your assistance in investigating and supporting the customer further.
EA Response 27/09/2025
Thank you for your time I would request you to go through the link provided and follow the steps mention on the link : links removed
I am sorry to hear that you have tried the steps and did not work our as I would love to help you with this due to certain limitation this are all the troubleshooting steps we can provided in the mean time, please do not worry I would also suggest you to please visit our AHQ and if you find any similar issue please upvote it so that it can be highlighted.
https://answers.ea.com/ So this can be also checked by our community MODs to be sure if there are any other players that are facing this issue as well and they have not yet contacted us for this issue in live chat.