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jegervladimir's avatar
jegervladimir
Rising Adventurer
2 days ago

Game crashes to deaktop after "retrieving data from the servers"

Hello everyone. Fc26 has worked fine for me on PC untill an hour ago. 2 hours ago I played some games, quit the game normally trough menu. Now when I have started the game it just keeps crashimg to d...
crashing
launching
pc
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 days ago

Hey jegervladimir​. Thansk for your report. If you are still experiencing these issues, try these additional steps and let me know if that works: 

  1. Delete the FC26 local cache/config files:
    • Make a copy and delete the existing settings folder from this location C:\Users[Username]\AppData\Local\EA SPORTS FC 26 (AppData is usually a hidden folder, so it can be made visible from the View dropdown.) 
    • Launch the game again.
  2. Repair Microsoft Visual C++ Redistributables:
    • open Control Panel  and go to Programs
    • Repair every “Microsoft Visual C++ 2015-2022 Redistributable”
    • Restart PC afterwards. This helped one of the players with a similar error 
  3. Run Windows system repair:
    • Open Command Prompt as Administrator
    • Run: sfc /scannow
  4. Add the game and the EA app to Windows Firewall exceptions

 

Echoflux7's avatar
Echoflux7
New Rookie
2 days ago

EA_Pulsar​ I am facing the same issue as jegervladimir​. Tried everything but the game doesn't work. It was working great for the past months ever since i purchased it but now I'm facing the same issue as jegervladimir​ 

  • jegervladimir's avatar
    jegervladimir
    Rising Adventurer
    2 days ago

    You are the 3rd person including me reporting this issue. Did it start around 15-16 hours ago?

    • Echoflux7's avatar
      Echoflux7
      New Rookie
      2 days ago

      yes it did. it was working great as usual but suddenly out of nowhere the game wont start now. Its been 16-17 hours since the game isnt starting now

      • jegervladimir's avatar
        jegervladimir
        Rising Adventurer
        2 days ago

        So same as me and the other person. This is clearly an isolated issue on their end

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