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TheHazardCinema's avatar
TheHazardCinema
Seasoned Newcomer
1 day ago

Game crashes when I try to connect to online services

Game has ran fine for months, last night I could not connect to EA servers and the game will always crash when I try. I launch the game, EA anti cheat starts up with that black window, FC 26 launches...
anticheat
connectivity
crashing
multiplayer
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 day ago

Hey there. Thanks for reaching out. Someone else found a solution to this here. If that doesn't help, get me a DxDiag report. I'll review it for any issues that could be causing the crash. Instructions for that can be found here.

TheHazardCinema's avatar
TheHazardCinema
Seasoned Newcomer
1 day ago

Your suggested solution is to copy game files from someone else or to download a folder of unvetted files from someone I don't know? 

I already mentioned I tried deleting localappdata, which is effectively a reset of the profile data which is what your suggestion is.

I am very wary of following that advice. I will attach my dxdiag report though.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    That's understandable. I was just noting someone else's solution that could possibly help. Here are some suggestions after reviewing your DxDiag.

    1. Reinstall EA AntiCheat. Don't just repair it. Make sure it's fully reinstalled. Go to C:\Program Files\EA\AC\EAAntiCheat.Installer.exe. Run this as an admin and select FC 26. Then uninstall AntiCheat. Reboot, run the installer again, install AntiCheat and reboot again.
    2. Disable all nonessential USB/HID devices before launch. 8BitDo controller, Logitech receiver, Razer Huntsman hooks, multiple HID virtual devices. Before you launch the game, unplug the controller and logitech receiver. Close synapse completely, disable Razer services temporarily and disable Steam input if using Steam. Test using only keyboard and mouse.
    3. Clear the FC Online Profile Cache. Delete Documents\EA SPORTS FC 26\Settings and C:\Users\<you>\AppData\Local\EA SPORTS FC 26. Then, launch the game offline. If that works, launch it online.
    4. Reset the Windows networking stack

      </>

      netsh winsock reset
      netsh int ip reset
      ipconfig /flushdns

      Reboot

    5. Disable IPv6 temporarily. This can be done under the properties for your network adaptor
    6. Skip the cloud sync. In the EA App go to settings > Disable cloud saves. Then, delete local FC profile/settings again. Launch offline once then try online
    7. Use DDU to install a known stable driver. 24.8.1 or 24.5.1. Use DDU in Safe Mode to do this. Also, disable Windows automatic driver updates temporarily so it's not automatically updated. Reboot and try again.
    8. Perform a clean boot. Hide all MS services and disable all remaining services. Startup tab > disable all startup apps. Reboot and try FC 26 online.
    9. You can also try creating a new Windows user. Run the EA App from there and start the game. If this works, it's a corrupt profile issue.
    10. If you still crash, check the Event Viewer and look for FC26.exe, EAAntiCheat, amdxx64.dll, ntdlll.dll, and kernelbase.dlll. Let me know what the faulting module name and exception code are.


    Give these a shot and let me know what happens. Thanks!

    • Echoflux7's avatar
      Echoflux7
      New Rookie
      1 day ago

      EA_Aljo​ eventvwr code for EA Javelin AntiCheatapp - 

      ExitType: 95 (267)

    • KalechoMek's avatar
      KalechoMek
      New Novice
      1 day ago

      WTF....EA please solve...fyi to EA team...before today update no issues at all....we just want to play the game...not to become IT support just to get connect an open FC26...big L for you guys EA team

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 day ago

        Thank you. For future reference, everyone's DxDiag is going to be different and the suggestions I have pertain to their system only. Since most everyone's PC isn't the same, it's best to let us review your DxDiag and make suggestions before trying someone else's. Anyway, here are some suggestions based on yours.

        1. You have a very new Nvidia driver. Try a clean reinstall of it or rollback to a known stable, Game Ready/Studio driver
        2. Your Windows build looks like it's non-standard or new. Is it an Insider build? You should try the latest sable Windows release
        3. See if there's an update for your MediaTek MT7921 driver. You could try testing using a wired connection. If that works, it could be that MediaTek driver since that's for your PC's Wi-Fi.
        4. It looks like you have Nahimic audio components, OBS Virtual Camera and Lenovo camera/effects. Disble or uninstall overlays and virtual devices temporarily. Overlays from the EA App, Discord, GeForce, OBS virtual cam, Nahimic/Sonic audio enhancements.
        5. Also, repair the EA App and FC 26 files. Then, reinstall EA AntiCheat


        Let me know how it goes. Thanks!

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