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goonerwooly's avatar
goonerwooly
Seasoned Newcomer
2 months ago

Game thinks I have trial when disc is owned

It’s says 

 

Thanks for trying fc 26 the current active profile requires an active ea access subscription and fc 26 trial entitlement please purchase ea access and start trial 

 

I own the full version on disc . Have tried uninstalling , restarting Xbox, trying to get help on ea but not getting anywhere 

16 Replies

  • ghhi76gm6pfv's avatar
    ghhi76gm6pfv
    Newcomer
    2 months ago

    Hi there, 

    Unfortunately no success with working around or solving the issue with rema666 solution or yours.

    Still continues to believe I've completed my 10 hour trial and don't own the game (which I do on disc)...

    So as a result I've been completely blocked from playing a game I've purchased. 

    FYI, this is occurring on the Xbox Series X for me. Very frustrating.

  • EA_Vendcera's avatar
    EA_Vendcera
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thanks for your info and trying!

    Could you provide me with your Xbox Gamertag? I can pass it on to the team in order to investigate this further.

  • you need to press cancel when it says you are connecting and then connect again by pressing the right stick hope this helps

  • just bought the disc for series x yesterday, and I have the same issue, the pro clubs/ultimate team connect method works but is there an actual way to just avoid it, are they trying to fix it or just doing nothing

  • I’m getting this same issue now I am wondering if you were ever able to fix this issue I have it on disc for Xbox and I’m getting it 

  • rema666's avatar
    rema666
    Seasoned Newcomer
    15 days ago

    Yeah so when it starts up click a i think to just play without going online... then when your in the manus connect to ea. It dont it 2 or 3 times and not done it since then 

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