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No-aWay1's avatar
No-aWay1
Rising Newcomer
3 months ago

Lost 15 Draft Tokens with Matchmaking Errors

 

Dear Support Team,

I am experiencing a persistent technical issue that has caused me to lose approximately 15 draft tokens.

The Problem:
- When I enter any draft match, I'm automatically returned to the draft menu
- Matches are recorded as 3-0 losses without any gameplay occurring
- This issue only happens in draft modes - other game modes work normally
- Sometimes I can only control one player instead of my entire team

What I've Tried:
- I previously contacted support and followed all suggested solutions
- Unfortunately, none of the solutions resolved the issue
- The problem continues to occur consistently

Evidence:
I have complete documentation including screenshots and video recordings showing these errors.

I would appreciate your assistance in:
1. Investigating this technical issue
2. Restoring my lost draft tokens
3. Resolving the matchmaking errors

Thank you for your attention to this matter.

Sincerely,
[Your Name]

1 Reply

  • No-aWay1's avatar
    No-aWay1
    Rising Newcomer
    3 months ago

    When I request a draft refund, it shows me (You're not eligible for a Draft Token. Sorry, you’re not eligible for a Draft Token. This can happen for a few reasons related to your account activity or game history)

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