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imsolo03's avatar
imsolo03
Newcomer
2 days ago

My fc points is not topped up

I had bought 1050 fc points worth Rs832..from playstation stores..but still it is not topped up in to my fc 26..can you please add the fc points or atleast refund my Rs 832 ..in to playstation wallet

 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hey imsolo03​  We can’t review your transactions here on the public forums, so you’ll need to double-check the details on your side. Sometimes players accidentally purchase FC 25 instead of FC 26, so it’s worth confirming the exact title in your order history.

    Can you also check the Services List on your console to confirm the order status?
    Go to: Settings > Account Management > Account Information > Services List > FC26 and see if it appears there. If it's showing "Remaining 1" under the services screen, then the points haven't been transferred and you'll need to reach out to PlayStation support for that. 

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