My game disconnects every 30 seconds
Hi, I need help with my EA account. My game disconnects every 30 seconds when online(my wi-fi is ok), offline works perfectly . It happened on EA FC 26 (EA App). I think my cloud data/profile is cor...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerThis is looking like an issue with your ISP or home network due to the packet loss. This is common with wireless connections. However, your test says that you're wired. Are you sure you're on a wireless connection? The 88 score is also very low. It would be good to contact your ISP to see if they are noticing any issues.
Thanks for the reply, but the packet loss cannot be the cause because I already tested with multiple networks (including a completely different connection) and with a wired setup, and the result is always the same only on this EA Account. When I use a new EA Account on the same PC, same cable and same network, the game works perfectly online with zero disconnects. This proves that the issue is linked to my EA cloud profile and not my ISP or my home network.
Thank you for your help. I went to the link and filled out everything. Can you check if everything is okay, I’m attaching a screenshot of the final part as well
- EA_Aljo
It doesn't look like a case was submitted. You should see the option to either open a chat or submit a case through email.
I know, when I open the link it takes me to this screen. I scroll to the bottom and click 'Contact Us'; then it opens the second attached form, I fill it out and click 'Send
- EA_Aljo
What happens when you click send?
it happen this
