My game disconnects every 30 seconds

If this is an account issue, an advisor will need to investigate it. You can open a case by using the 'Contact us' button at the bottom of this page.

Thank you for your help. I went to the link and filled out everything. Can you check if everything is okay, I’m attaching a screenshot of the final part as well

It doesn't look like a case was submitted. You should see the option to either open a chat or submit a case through email.

I know, when I open the link it takes me to this screen. I scroll to the bottom and click 'Contact Us'; then it opens the second attached form, I fill it out and click 'Send

What happens when you click send?

it happen this 

Good morning, do you have any news?

Use the option for update account information instead. Otherwise, you're going to get troubleshooting suggestions.

dear EA_Aljo​ do you have any news about my problem?

No. I don't have any visibility into your cases. As long as you got a case number, support will respond. Just watch for a reply.

dear, EA_Aljo​ 

I have filled out this form at least 5 or 6 times but nothing seems to happen. When I open the website, there is no other way to contact you besides this. Can you help me open a case? It really seems impossible from my computer.

What happens when you fill out that form and hit submit?

I am rewriting this because the issue is still happening. One week ago I bought FIFA and since then the game disconnects every two minutes when I start it, and later every thirty seconds, which makes it impossible for me to play online. The disconnections also happen in the main menu. During this week I have tried everything I could find, including tutorials on YouTube and solutions from online forums, but the issue continues. When I wrote on the EA forum, I was told to open a case on the website, but when I click the Contact Us button, a form appears, I fill it in, and nothing happens. Could you please check my situation? Thank you very much.

EA_Aljo​ 

I am rewriting this because the issue is still happening. One week ago I bought FIFA and since then the game disconnects every two minutes when I start it, and later every thirty seconds, which makes it impossible for me to play online. The disconnections also happen in the main menu. During this week I have tried everything I could find, including tutorials on YouTube and solutions from online forums, but the issue continues. When I wrote on the EA forum, I was told to open a case on the website, but when I click the Contact Us button, a form appears, I fill it in, and nothing happens. Could you please check my situation? Thank you very much.

According to the Connection Quality Report you submitted, the issue has to do with either your ISP or home network. You have packet loss that is causing the disconnect. Your best bet is to contact your ISP for help.

As far as opening a case goes, what exactly happens? Are you filling out the form and then it disappears?

Thanks for your reply. I’m attaching the screenshot that appears when I click ‘Contact Us’. I’m in Italy, so maybe something changes because of that. Once I fill out the page, I send it, but I’m not given any case number

Try clearing your cache/cookies. If that doesn't help, log out and see if you can open a case without being logged in.

like this?

 EA_Aljo​ 

What happens when you hit the submit button?

ATTACHED

EA_Aljo​ 

Live chat is not available for that specific issue apparently. You may need to choose a different reason for contacting support. 

any example? is like 1 week that i try :(

EA_Aljo​ 

You need to choose  'I need to update my EA account information'. Since you can connect fine on a different account, this appears to be an account issue.