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4cr2ecwn0zmf's avatar
4cr2ecwn0zmf
New Rookie
5 months ago

My game disconnects every 30 seconds

Hi, I need help with my EA account. My game disconnects every 30 seconds when online(my wi-fi is ok),  offline works perfectly . It happened on EA FC 26 (EA App). I think my cloud data/profile is cor...
connectivity
crashing
pc
AiHumTon's avatar
AiHumTon
Seasoned Rookie
5 months ago

Brother, I have sent it to you three times already. I will send it to you again if you can check it for us.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    You have quite a bit of packet loss. It's possible that is the issue. But if you only have one account that is disconnecting, I recommend contacting an advisor so they can check the account for any issues. Cases can be opened by using the 'Contact us' button at the bottom of this page.

    • AiHumTon's avatar
      AiHumTon
      Seasoned Rookie
      5 months ago

      So how do I contact a consultant to have them check my account for any issues? Because I tried, the "Contact Us" button didn't fix it.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 months ago

        What happens when you try to open a case?

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