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4cr2ecwn0zmf's avatar
4cr2ecwn0zmf
New Rookie
6 months ago

My game disconnects every 30 seconds

Hi, I need help with my EA account. My game disconnects every 30 seconds when online(my wi-fi is ok),  offline works perfectly . It happened on EA FC 26 (EA App). I think my cloud data/profile is cor...
connectivity
crashing
pc
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

You have quite a bit of packet loss. It's possible that is the issue. But if you only have one account that is disconnecting, I recommend contacting an advisor so they can check the account for any issues. Cases can be opened by using the 'Contact us' button at the bottom of this page.

AiHumTon's avatar
AiHumTon
Seasoned Rookie
5 months ago

So how do I contact a consultant to have them check my account for any issues? Because I tried, the "Contact Us" button didn't fix it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    What happens when you try to open a case?

    • 4cr2ecwn0zmf's avatar
      4cr2ecwn0zmf
      New Rookie
      5 months ago

      I have attached the screenshot that appears to me

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 months ago

        I'm not seeing them attached. Can you try again?

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