Forum Discussion

Rising Rookie

5 days ago

Solved

Season Pass Level 40 Rewards - Tomori

I've just completed the premium season pass and didn't realise the final option was only one choice, I've accidentally picked the pack option rather than the special Tomori card. I've spent weeks doi...

missing content

playstation

EA_Pulsar
15 hours ago
Hi everyone,
We’ve looked into recent reports about missing or incorrect Season Pass rewards and wanted to share an update. After reviewing the issue, we weren’t able to confirm any errors in how rewards are granted.

To clarify how the system works:

When a Season Pass level includes two rewards

If you press “Claim All” or let the Season Pass expire at the end of the season, the default reward for each level will be claimed automatically.

In this case, the pack is the default reward—meaning it will be the one you receive when using the “Claim All” option.

If you have a video showing a specific error while claiming your packs, please share it, together with your account details and a timestamp, in the comments so we can take another look. Just note that the Claim All function will always grant the default rewards for each level by design.

Thanks for your patience and for your reports of this.

aruin2388

Seasoned Novice

4 days ago

Platform: [ PC]
Bug Description:
Upon reaching Level 40 of the Season Pass, I held down the claim button without realizing it would automatically select the packs instead of the player rewards (Tomori and Rogers).
My intention was to choose the players, but the system instantly redeemed the packs without giving me the chance to confirm or change the selection.
Unfortunately, I also opened the packs before realizing the mistake.
Steps to Reproduce:
1. Reach Level 40 of the Season Pass.
2. Hold down the claim button without manually selecting a reward.
3. The system automatically redeems the packs without confirmation.
Expected Result:
I expected to be able to manually choose between packs and players, or at least confirm the selection before it was finalized.
Actual Result:
The system instantly redeemed the packs, and I lost the opportunity to claim Tomori and Rogers.
Additional Info:
I understand that the packs have already been opened, but I kindly ask if it’s still possible to receive the players, as this was an unintentional mistake and there was no warning or confirmation before the reward was claimed.