Sky Internet - PS5 - FC26

We're currently using Sky Broadband (UK) and have been experiencing ongoing issues specifically with EA games, particularly FC26. Other online games work perfectly fine, but whenever we play EA titles, the game frequently freezes and disconnects.

To rule out hardware issues, we've taken the same consoles to other households using different internet providers, and the games work without any problems. This suggests the issue may be related to the connection between Sky Broadband and EA's services.

The problems we're experiencing include:

• The game freezing during normal activities such as completing SBCs, managing squads, or changing players.
• The green FC26 loading/logo icon continuously spinning.
• Being disconnected from EA servers.
• Having to completely restart the game, often on a daily basis.

We've already had Sky engineers visit our property. They confirmed that:

• All connections are installed correctly.
• Broadband speeds and performance are excellent.
• There are no apparent faults with the line or equipment.

The engineers suggested it could potentially be related to server connectivity rather than our broadband service.

However, this issue has been ongoing for months, and it's becoming increasingly frustrating. Given that the problem only occurs with EA games and not with other online titles, we're wondering if there are any known issues between Sky Broadband and EA servers, or if there is anything else that can be investigated.

Any advice or assistance would be greatly appreciated.