Steam account trapped on a hacker's EA account (Case #813973109)

Hi there. We're not able to help with account related issues over the EA Forums. An advisor will need to assist. Please use the 'Contact us' button at the bottom of the FC 27 support page to open a case with an advisor so they can assist. Thanks!

Hello,

I am writing because I am experiencing a critical issue with my account and have not received a solution. Here are my previous case numbers:

Case # 815577620

Case # 255446907

Case # 937550649

I no longer know what to do to get assistance. Please, I need someone to review my situation.

Thank you.

Hello,

I am writing because I am experiencing a critical issue with my account and have not received a solution. Here are my previous case numbers:

Case # 815577620

Case # 255446907

Case # 937550649

I no longer know what to do to get assistance. Please, I need someone to review my situation.

Thank you.

Unfortunately, we can't help with this over the EA Forums. Again, you'll need to get in touch with an advisor. Try using an incognito browser and choose one of the can't log in issues. That should let you start a chat.

Hello EA_Aljo,

I appreciate your reply, but I have already tried the incognito browser method multiple times selecting "can't log in". The system does not open a live chat; it just gives me a message saying "an advisor will email you soon" and creates a new case number (#809820960), but nobody ever contacts me. I am completely stuck in an automated loop.

I have been an EA customer for over 15 years on this profile. My main concern is that a hacker bot compromised my Steam link, and now my legitimate games (FC 24, FC 25, and FC 26) which I officially purchased on Steam are completely inaccessible because my Steam ID is stuck towards the hacker's profile.

I just need a human advisor from an escalation team to manually unlink my Steam ID from that intruder's profile so I can link it back to my real EA account (eljovenRey) and recover access to the games I legally own.

Please help me escalate this internally. My previous case numbers are: #815577620, #255446907, and #937550649.

Yeah, I see how frustrating that would be. Unfortunately, we can't escalate this for you. Have you tried creating a case as a guest instead of being signed in to your account?

Hello EA_Aljo,

With all due respect, that is not possible anymore. The EA Help portal has been updated, and it is now technically impossible to create a case, view contact options, or open a ticket as a guest without signing in first. The system completely forces you to log in to proceed.

As I mentioned before, when I log in, your portal bugs out and puts me in an endless email loop instead of opening the chat.

Since your recommended official method does not work due to EA's own system limitations, I need you to please report this portal glitch and find an alternative way to escalate my case internally. My previous tickets are #815577620, #255446907, and #937550649.

I was able to open a case as a guest. I saw the email loop you mentioned and as soon as I entered an email, it gave me the option for chat. 

Unfortunately, none of this solved the problem for me. I am fully dependent on a moderator to fix it for me.

What is happening when you enter an email? I recommend using one you haven't used previously.