Forum Discussion
jackhealey99
29 days agoRising Novice
It freezes just before the menu screen loads up
- EA_Aljo21 days ago
Community Manager
Hi there. Let's see if power cycling your modem/router and Nintendo Switch will help. For the modem/router, unplug it for 2 minutes, then plug it back in.
For your Switch, hold down the power button until the menu pops up. Then, choose Turn Off. Wait at least 30 seconds to turn your console on. Then try playing again.
Let me know what happens. Thanks!- LaurenPaige881821 days agoNew Rookie
EA_Aljo is it not possible to get a phone number or some sort of direct contact to make this easier please ?
- LaurenPaige881820 days agoNew Rookie
EA_Aljo he has tried what you have suggested and it hasn’t worked he still cannot access ultimate team
- EA_Aljo20 days ago
Community Manager
Just to make sure, did he try connecting using a mobile hotspot instead of his normal connection?