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jackhealey99's avatar
jackhealey99
Rising Novice
29 days ago

It freezes just before the menu screen loads up

 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
21 days ago

Hi there. Let's see if power cycling your modem/router and Nintendo Switch will help. For the modem/router, unplug it for 2 minutes, then plug it back in.

For your Switch, hold down the power button until the menu pops up. Then, choose Turn Off. Wait at least 30 seconds to turn your console on. Then try playing again. 

Let me know what happens. Thanks!

  • LaurenPaige8818's avatar
    LaurenPaige8818
    New Rookie
    21 days ago

    EA_Aljo​  is it not possible to get a phone number or some sort of direct contact to make this easier please ?

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      21 days ago

      We don't have phone support available. You're welcome to start a chat with an advisor though. Hit the 'Contact us' button at the bottom of this page to open a case.

  • LaurenPaige8818's avatar
    LaurenPaige8818
    New Rookie
    20 days ago

    EA_Aljo​ he has tried what you have suggested and it hasn’t worked he still cannot access ultimate team

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      20 days ago

      Just to make sure, did he try connecting using a mobile hotspot instead of his normal connection?

      • LaurenPaige8818's avatar
        LaurenPaige8818
        New Rookie
        19 days ago

        EA_Aljo​ yes , he tried using his mobile hotspot & he still cannot enter ultimate team 

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