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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
21 days ago

Hi there. Let's see if power cycling your modem/router and Nintendo Switch will help. For the modem/router, unplug it for 2 minutes, then plug it back in.

For your Switch, hold down the power button until the menu pops up. Then, choose Turn Off. Wait at least 30 seconds to turn your console on. Then try playing again. 

Let me know what happens. Thanks!

LaurenPaige8818's avatar
LaurenPaige8818
New Rookie
20 days ago

EA_Aljo​ he has tried what you have suggested and it hasn’t worked he still cannot access ultimate team

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Just to make sure, did he try connecting using a mobile hotspot instead of his normal connection?

    • LaurenPaige8818's avatar
      LaurenPaige8818
      New Rookie
      19 days ago

      EA_Aljo​ yes , he tried using his mobile hotspot & he still cannot enter ultimate team 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        19 days ago

        Have him create a new squad on the web/companion app and set it to active.

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