Forum Discussion
EA_Aljo
Community Manager
4 months agoJust to make sure, did he try connecting using a mobile hotspot instead of his normal connection?
LaurenPaige8818
4 months agoNew Rookie
EA_Aljo yes , he tried using his mobile hotspot & he still cannot enter ultimate team
- EA_Aljo4 months ago
Community Manager
Have him create a new squad on the web/companion app and set it to active.
- LaurenPaige88184 months agoNew Rookie
EA_Aljo he has tried this method and it doesn’t work
- EA_Aljo4 months ago
Community Manager
As a test, ask him to use a different account. If he can log in on that, it would narrow this down to an account issue.