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ZEROPANDA10's avatar
ZEROPANDA10
Seasoned Newcomer
22 days ago

Connection Penalty?

Hello, so I am trying to reach out to EA support but can't seem to find a proper contact for them, email or phone. I am basically earning nothing now from ultimate team games because the game keeps crashing and kicking me out due to connection issue apperantly. It gives me a message saying that I can reach out and have it rectified but I'm not sure how to do that. Anyone can help? Also my game is just a little laggy, and always delayed, is that normal or steam PC? 

 

Thanks for any help.

5 Replies

  • Good luck getting any form of support from EA, they do nothing to make the game better, don’t listen to the community and only care about emptying your pockets. 

  • ZEROPANDA10's avatar
    ZEROPANDA10
    Seasoned Newcomer
    21 days ago

    Update, so I just played a game, and the game literally ended, I lost, and then the game kicked me back to main menu saying connection issue as it was loading off, and when  I got back in, it gave me the warning again, telling me to scan a QR code for support. This happened more then ones, right at the end, after it has already finished, and I still get punished. Would I be able to take those money limitations off please? I am earning nothing now, not sure how to play the game like this? Hope you could help.

  • ZEROPANDA10's avatar
    ZEROPANDA10
    Seasoned Newcomer
    22 days ago

    Connection issues are still ongoing, they happen occasionally. Yes it says at the end that it is checking who won, due to connection lost. The bigger issue is the game can be very lagy/delayed sometimes. The reason I want help is to fix my game earning, im earning like 93 coins per game now, even though all the issues from game either happened by unwanted connection issue, or by opponent connection issue sometimes, but I still lost my coins.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hey ZEROPANDA10​,

    Are you still having connection issues? Just to check, are you getting an error just at the end of your matches with you being thrown back to the game's main menu?