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Berko0724's avatar
Berko0724
Rising Newcomer
5 hours ago

helpen

On the evening of November 10th, we went to a visit. My 11-year-old child sold nine football players for 10,000 points without my knowledge. When I learned about this via email, you took my 650,000 points, which I earned by playing games and opening packs. This is the first time I've experienced this. You could have just dismissed it with a warning, but you took all my points. Okay, even if you had taken those illegal points, I would have been very happy if you would give me my points back. Please help me.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi there. We're not able to help with account actioning over the EA Forums. I would recommend that you submit a dispute so our ToS team can investigate your account to see if the ban was given out in error. Instructions for appealing can be found in this article. Thanks!

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