menu lagging too much, the game is not

I am contacting you regarding a persistent freezing issue in EA FC that occurs only when I use my EA account.

The game freezes mainly in the menus (packs, squads, tabs, transfer market, matchmaking search, etc.), while gameplay itself is fine whenever it manages to load.

To avoid repeating steps, here is everything I have already done:

1. Full game reinstall (deleted all files + downloaded again).
2. Rebuild Database from PS5 Safe Mode.
3. Reinstall PS5 System Software via USB in Safe Mode.
4. Tested multiple EA accounts on the same console → all other accounts work normally, no freezing at all.
5. Tested my PSN & EA account on another PS5 → the same freezing happens only on my EA account.
6. Stable internet connection, and other online games (like Fortnite) run with zero issues.
7. Storage checked, no bad sectors, and every other game works smoothly.

Since the issue happens exclusively with my EA account, even after reinstalling system software and testing other accounts/consoles, this clearly indicates a server-side or account data issue on EA’s end.