Community ManagerHey krybernat if the team has identified a breach of the rules and subsequently found evidence to support this when reviewing an appeal then there's nothing that we on the forums can do.
I know it's frustrating but the simple fact of the matter is that we cannot discuss your account with you.
It's frustrating and I understand that but all we can recommend is to appeal again.
Darko
Hey Darko, thank you. I understand that you and the Community Management team cannot discuss or review account actions, and I don’t want to keep asking you to do something you cannot do.
Could I ask you one last thing?
Is there any other contact, department, escalation channel or EA representative I can contact about the appeal process itself?
My concern is no longer simply that my appeals were declined. It is that every appeal receives essentially the same generic response, regardless of the additional information I provide. Nothing in the responses addresses anything I actually wrote.
This makes it extremely difficult for me to believe that I am having a meaningful dialogue with anyone, especially when I am repeatedly told to “appeal again and provide additional information.”
I am genuinely trying to resolve this properly. I am not asking you to disclose evidence, overturn the sanction, or discuss my account here. I am simply asking:
Who can I speak to when the appeal process itself does not appear to provide any meaningful way to communicate with the reviewing team?
Customer Relations, Player Relations, Terms of Service, an escalation team — honestly, anyone appropriate. Even just the name of the correct department or channel would help.
I appreciate that you’ve taken the time to respond to me,EA_Darko . I’m just running out of doors to knock on.
Community ManagerHey krybernat there is no other team that can assist.
The team uses templates for responses to appeals to ensure uniformity.
All appeals are independently reviewed by a member of the team and if an appeal is declined then it means they found evidence to support the action.
I know it's frustrating but there's nothing we can do here.
Darko
Community ManagerHappy to help krybernat
Darko
