Hey Darko, thank you. I understand that you and the Community Management team cannot discuss or review account actions, and I don’t want to keep asking you to do something you cannot do.
Could I ask you one last thing?
Is there any other contact, department, escalation channel or EA representative I can contact about the appeal process itself?
My concern is no longer simply that my appeals were declined. It is that every appeal receives essentially the same generic response, regardless of the additional information I provide. Nothing in the responses addresses anything I actually wrote.
This makes it extremely difficult for me to believe that I am having a meaningful dialogue with anyone, especially when I am repeatedly told to “appeal again and provide additional information.”
I am genuinely trying to resolve this properly. I am not asking you to disclose evidence, overturn the sanction, or discuss my account here. I am simply asking:
Who can I speak to when the appeal process itself does not appear to provide any meaningful way to communicate with the reviewing team?
Customer Relations, Player Relations, Terms of Service, an escalation team — honestly, anyone appropriate. Even just the name of the correct department or channel would help.
I appreciate that you’ve taken the time to respond to me,EA_Darko . I’m just running out of doors to knock on.
Community ManagerHey krybernat there is no other team that can assist.
The team uses templates for responses to appeals to ensure uniformity.
All appeals are independently reviewed by a member of the team and if an appeal is declined then it means they found evidence to support the action.
I know it's frustrating but there's nothing we can do here.
Darko
Community ManagerHappy to help krybernat
Darko
I can say that I am in the same situation. I play with my 10-year-old son. We bought the game and play for fun. We have made a lot of coins by selling and buying players. He was building his team, and then suddenly we were blocked because we sold the same card 200–300 times. Suddenly there was a balance transfer msg , and my son cried all day because he had worked so hard on his team, and EA seems not to care.
I don't know how to explain to them that we didn't buy anything. I have written to them asking them to check the transactions, whatever they want. I would even give them access to the account so they can check everything.
This is a disaster. You pay for something, spend weeks building your team, and then you get blocked.
Literately same here. I am 39 but I was also crashed, because to figure this out it takes some time and effort. I also payed for the promo cards and stuff so also spend a lot of money on the game. But itra really frustrating to be in this alone without their care (like we as a customers are having sort of trust and they broke that trust by that).
