Transfer Market still banned, but no active sanction is visible anymore

Hey DH241078​ sorry to see that you are having issues.

When you spoke with our live support team about this, did they advise you of the options available to you?

Did they say that they could raise an appeal for you, or what the best thing to do was?

Have you tried to open an appeal using the info here but not been able to because the sanction is not visible?

Let me know and we will take it from there and I'll do what I can to help you.

Darko

Hi Darko,

Thank you for your reply.

I contacted EA Live Support multiple times. They confirmed that there is still an active sanction on my account, but they also told me that only the Terms of Service team can review it.

The problem is that my Penalty History is now empty, so I cannot submit a new appeal through the official process. The warning is no longer visible, but my Transfer Market is still permanently blocked.

I also completed a Subject Access Request (SAR) and received my account data, but that did not resolve the issue.

Because the sanction is no longer visible, I have no way to submit another appeal, even though the Transfer Market remains blocked.

Is there any way this can be escalated to the Terms of Service team, or can someone restore the sanction in my Penalty History so I can use the official appeal process?

Bit of an odd one DH241078​, what may be worth trying is opening a new case with our live support team here

And when you do, ask the team if it is possible for them to file an appeal on your behalf.

If they cannot help then get back to me.

Darko

Hi Darko,

Thank you for your help.

I followed your advice and contacted EA Support. They created a new case (250667591) and escalated it to a specialist.

Today I received another email saying that my appeal was denied.

However, my issue is still not resolved.

My Penalty History no longer shows an active sanction, so I cannot submit another appeal.

At the same time, my Transfer Market is still permanently blocked.

This seems to be an inconsistency between the Penalty History and the actual restriction on my account.

Is there any way you can ask the Terms of Service team to investigate why the restriction remains while no active sanction is visible?

Thank you very much for your help.

Hi Darko,

I think I found the actual problem.

My Penalty History now shows the warning again and it says “Appeal in progress.”

However, when I click “View Request”, it does not open the appeal.

Instead, it opens my old Data Request (Case 248334582) which is already marked as Closed.

So the appeal page is linked to the wrong case.

It looks like my appeal and my Data Request have somehow become mixed together.

Could someone please investigate this? I believe this is why my appeal process is not working correctly.

Can I  attach screenshots to show the issue?

Thank you again for your help.