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SGaming_190's avatar
SGaming_190
Rising Newcomer
2 days ago

Account warning for "Balance transfer" - appeal pending, need staff review

Hello EA team,

My EA Account (SGaming_190) received a warning in EA SPORTS FC 27 on November 4, 2026 for "Balance transfer." I believe this was a mistake.

I already submitted an appeal through the Penalty History tool, but it is still pending and the contact page only shows self-serve options, so I can't reach a person.

Could a Community Manager or EA staff member please help escalate my appeal or let me know the next step? I'm happy to provide any information needed to verify my account activity.

Platform: PC

Thank you for your help.

missing content
pc

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 days ago

    SGaming_190​ 

    We cannot escalate your case via the forums. If you have a pending case, please wait for a response. Apologies for the delay you are experiencing; this is likely due to a backlog of current cases. EA_Barry.

  • SGaming_190's avatar
    SGaming_190
    Rising Newcomer
    2 days ago

    Hi Barry, thanks for replying. I understand you can't escalate cases on the forums. My Transfer Market ban appeal (case #258121808) has been denied, and the live chat advisor told me only the ToS team can review it. Is there any way to have a real member of the ToS team look at my case directly, or ask them questions about why it was denied? I just want to understand which transaction caused the flag. Thank you.

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