I closed the game while creating the character after the match with the Mbappe 2v2 tutorial.
And i can't enter the ground again. The message shows "Failed to create character, back to menu".
Community ManagerSSSSaberr Hey,
Does it still give the error once you close the game down completely, and then log back in?
I've read about multiple people having this issue. Along with me, a lot of people are experiencing this after exiting the create an avatar screen after the mbappé 2v2. If we try loading "the grounds" we'll get hit with a screen saying "Failed to create Avatar, Returning to main menu". Im hoping there's a fix for this coming soon.
Ps. I've tried uninstalling the game data, the game itself, I've created a player in the settings, everything i can to try getting back into the grounds.
No troubleshooting fixes this I've tried everything possible that the agents told me to do including a complete reinstall of the game the avatars in the process of being created need to be wiped from our accounts but apparently nobody has the capability to do that is what I was told by the EA agents 😂
EA ID:SSSSaberr
Steam ID：CNKB24
Platform:Steam PC
Date/time issue occurred? 2026.9.19
Any screenshots of the error in-game!
@EA_Shepard
EA ID:SSSSaberr
Steam ID：CNKB24/https://steamcommunity.com/profiles/76561198316442642
Platform:Steam PC
Date: 19/9/2026
Yes, the issue still persists after restarting the game.
I have already verified the integrity of the game files, cleared the cache, and created a completely new save profile. None of these steps resolved the problem. (im on pc btw)
At this point, it seems increasingly likely that this is not a standard user-side issue, but rather something that may require a patch or a more specific technical correction beyond what would reasonably be expected from the average player.
Frankly, this situation is extremely disappointing. It is difficult to understand how customers who paid a premium for the product can end up facing some of the most disruptive issues.
Please provide a proper resolution to this problem as soon as possible, whether through a patch, a targeted fix, or clear technical instructions that effectively address the issue.
That does not work
