FC 27 refund requested on time, denied after EA told me to wait

Interesting, Darko. So just to be clear, are you saying that if a customer exercises their consumer rights and disputes a charge because a product was not delivered as advertised, EA may retaliate by banning their entire account, including access to other games they've legitimately purchased?

Because that raises some serious questions under EU consumer protection law, particularly Directive 2019/770, and potentially applicable consumer protection laws in the US.

There's a significant difference between fraudulent chargebacks and legitimate payment disputes raised in good faith after a company refuses to provide a remedy.

Are you seriously suggesting that EA treats both the same way, and that consumers risk losing their entire game library simply for challenging a purchase?

I'd appreciate a clear answer, especially since you're speaking here as an official EA Community Manager.