FC 27 refund requested on time, denied after EA told me to wait

All of this is covered in the refund help article 861f015fdd74751d​ 

If you submit a chargeback for a refund that’s outside of our refund policy, we may take one of the following actions to protect accounts from suspected fraud:

• lock or restrict your EA Account
• remove the content charged back.

If you review the directive you refer to it does not regulate or relate to chargebacks.

Darko

Interesting, Darko. So just to be clear, are you saying that if a customer exercises their consumer rights and disputes a charge because a product was not delivered as advertised, EA may retaliate by banning their entire account, including access to other games they've legitimately purchased?

Because that raises some serious questions under EU consumer protection law, particularly Directive 2019/770, and potentially applicable consumer protection laws in the US.

There's a significant difference between fraudulent chargebacks and legitimate payment disputes raised in good faith after a company refuses to provide a remedy.

Are you seriously suggesting that EA treats both the same way, and that consumers risk losing their entire game library simply for challenging a purchase?

I'd appreciate a clear answer, especially since you're speaking here as an official EA Community Manager.

Doing this can result in an entire account ban 861f015fdd74751d​ 

Darko

dispute charges with CC that will solve it

dispute the charges with your CC you'll get your money back in no time

Sorry to say alkurdi101​ but if not eligible for a refund and our live support team have confirmed this then a refund would not be possible.

For the issue with controllers, the team are aware of it and looking into it.

Darko

Additional evidence that this is an FC 27 issue, not my controller: another player on the EA app version reports the same DualShock 4 problem here: FC27 PC: DualShock 4 Stops Working on Bluetooth When Game Starts | EA Forums - 13724694 . In that report, the same controller, PC and Bluetooth setup work perfectly in FC 26 but stop working as soon as FC 27 starts. EA Support denied my refund saying the problem was my controller. I'd ask EA to take this into account and review my cases #257724918 and #258057937.

Thanks for replying, Darko. I did follow those steps first: the Refund Tool shows "You don't have any eligible games or a history of refund requests", even though the order is completed in my Order History. That's why I contacted EA Help, where an advisor recorded my on-time request and told me to wait, and later advisors denied it while confirming the delay came from EA's own instructions. So the issue isn't solved yet. I understand the forum team can't review billing, but could you please pass this thread to the EA Help team or anyone internally who can review cases #257724918 and #258057937? Thank you.