Hacked Account Banned - System Ignoring IP Evidence (Need CM Help)

Hello EA_Aljo and EA_Darko, I desperately need a Community Manager's help to escalate an issue that the automated system is completely ignoring. My account was compromised (logins from USA, UAE, and Luxembourg on the same day). I reported this proactively in Case #258167883. A Live Chat Supervisor even confirmed the suspicious activity, but before we could secure the account, a system error disconnected the chat. Now, the automated ToS system has banned me for the hacker's actions. It auto-closes all my appeals with bot replies, completely ignoring the attached IP evidence. Can you please ping the ToS team internally to manually review Case #258167883 and look at the actual IP logs? The automated loop is punishing a victim. Thank you.