Refund or transfer FC Points

Hello. I am an EA Play Pro subscriber. I accidentally purchased FC Points for FC 26 instead of FC 27. I am trying to contact EA Help to request a manual refund, but the website is completely broken for me: every time I fill out the contact form and hit submit, it just loops me back to the self-serve page. Can a staff member look into my case or open a support ticket for me? Thank you.