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Epleslang's avatar
Epleslang
Seasoned Newcomer
1 day ago

EA have removed my coins for the reason «balance transfer»

I had the unfortunate experience to be on the receiving end of a coin removal for the reason «balance transfer», which basically is a coin transfer punishment. In my attempt to contact EA for an appeal I just seem to be dealt an automated response listing a bunch of rules i have in fact followed. I am now at my 10th appeal with the same automated response given back each time. 

In my case there was aproximately 400k removed  + an outgoing transfer fee for an holographic Jill Scott was removed upon sale for around 130k

in my attempt to write appeals i have tried to think back to what could have been flagged by EA and have the following i can think about.

Buying cheap 85s multiple times bidding 1k and below and selling for 300-400 profit early in the game. Greenwood/roord/hegerberg/++

Packing a tradeable Saliba which sold for 200k 

Buying totw investments for 10k and below and listing for max price at 40k while awaiting for price increase. 2 or 3 of theese have been sold at max price along the way. 

Doing a massive blunder investment for a Jill scott Holographic for 156k, which later was sold for 130k. Maybe they thought im selling coins because of bad business.

in all these cases i would think the most likely to have been flagged is the totw sales, which netted 60k or 90k profit minus EA tax. (No way to review history so not sure which one) Which is still a small figure compared to what amount was removed by EA.

What I am doing now is appealing every 4-5 hour during the day in hope that a human sees my appeal and takes a look at my case. If it is not allowed to list things at max price I do not understand why that is an option we have in the game. 

I tried talking in the live chat, but they just refered me to keep apealing.

As for someone who have played this game series following the rules since fifa 98 and and have in recent years bought ultimate edition + fc points it is quite a annoyance to have no way to defend your self against a punishment based on guess work. I see that I was naive listing at high prices in good faith as in my reasearch i see that people actually buying coins never buy at max price as that is flagged by EA more often.

Thought i would just share my frustrations as there might be others in the same situation as me. Guess i will just keep appealing unntil a human actually looks into this. I appreciate any tips or actions I can do to prove my case.

 

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1 Reply

  • Epleslang's avatar
    Epleslang
    Seasoned Newcomer
    4 hours ago

    After 11 appeals they have noe closed my ticket. They have not told me how I have breached the rules or what I have done, except buying or selling coins. This allegation have no root in reality as I never have done this.
     As someone who clearly thinks I have not done anything wrong the support I have received have been unaccaptable, this is a game I spend alot of money on and to have the game remove the money you earned trading with cards you paid for with real money to EA is just laughable. 

    I must say i wonder about how this can be legal, all my coins came from the fact i paid EA money not anyone else. So now i must continue creating tickets/mail through other channels until i get my case overturned. 
    Of course all my spending on points in game will be put on hold this is resolved. Honestly it feels like I have been robbed by EA.

     

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