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RTG-Gantoise's avatar
RTG-Gantoise
Rising Newcomer
9 days ago

Got hacked lost 1.2m coins

 

Hello EA Support,

My EA account was hacked on Sunday, October 11, 2026. The hacker changed my password and transferred approximately 800,000 FC Coins from my account. My three tradeable players, Karchaoui, Bacha, and Paralluelo, also disappeared, with an estimated combined value of 400,000 FC Coins.

I did not authorize any of these transactions. I have spent a lot of time building my Ultimate Team, and losing so much progress because of a hacked account is extremely frustrating.

I have tried contacting EA Help, but I keep running into automated chatbots and have difficulty getting proper assistance.

I am asking EA to investigate this incident, review the unauthorized transactions, and help me recover my missing coins and players if possible. I can provide screenshots and any information needed to verify that I am the account owner.

I would really appreciate help from a real EA Support representative rather than another automated response.

Thank you for your time. I hope this issue can be investigated and resolved as soon as possible.

 

discussion

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi pandreas2001​,

    I'm very sorry to hear this has happened to you as well. I know how devastating it is to lose your items after an account compromise.

    Could you please follow the steps I outlined in my previous reply to the original poster, just above your comment? It contains the critical steps you need to take:

    1. First, secure your account using the official Hacked Account Recovery Guide.
    2. Then, contact our support team so they can investigate the unauthorized activity.

    I hope those steps can help you recover your account as well.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi RTG-Gantoise​,

    I am so sorry to hear about your account being hacked and the loss of your coins and players. I understand how incredibly frustrating and disheartening it is to lose so much progress, especially after you've already had trouble getting assistance through the support chat.

    First, you absolutely did the right thing by trying to contact our support team immediately. That is the correct first step.

    The most critical action right now is to fully re-secure your account to prevent any further unauthorized access. If you haven't already, please follow our official Hacked Account Recovery Guide to secure your credentials and enable login verification:

    What to do if your EA Account was hacked

    Once your account is secure, you will need to create a formal ticket with our support team to have them investigate the unauthorized transactions and look into your missing content.

    Since you've had trouble with the automated chat, I recommend using the direct webform instead. This will create a support case that will be reviewed by an advisor.

    When you submit your case, please explain the situation as you have here, and be ready to provide any screenshots or proof of ownership you have. This will help our team assist you more effectively.

    I truly hope that going through the webform gets you the help you need and that our team can get this resolved for you as soon as possible.

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