Bug
Hello EA Support, I have an issue in the event “A Nation’s Story: NED”. I purchased the Shard Pack 10 times with FIFA Points, but the next pack did NOT unlock, even though the requirement says it u...
Forum Discussion
Hello EA Support Team and Community Managers,
I am posting this as an urgent follow-up to my original bug report regarding the "A Nation's Story: NED" event in FC Mobile.
- Issue Summary: I successfully purchased the Shard Pack 10 times using FIFA Points, thus completing the requirement to unlock the next pack. However, the subsequent reward pack remains locked (Bug). This is a critical issue involving missing content purchased with real-money currency.
- Live Chat Escalation Problem: I attempted to resolve this instantly via Live Chat today. After a prolonged wait, I was connected to an agent who explicitly stated they were NOT specialized in mobile games (FC Mobile). This resulted in wasted time and a necessary internal transfer.
- Official Case Number: The agent created a new official case which has been supposedly transferred to the correct team:
- My Case Number is: #231893688
Given that this issue relates to a paid purchase and the failed assistance from the Live Chat team, I kindly request that the Community Managers intervene and escalate this official case number (#231893688) internally to ensure the specialized FC Mobile team addresses this urgently.
Thank you for your prompt attention to this matter.
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