DEAR EA I had 800 Ragnarok Day Break Shards but I was unable to redeem

DEAR 

EA 

I had 800 Ragnarok Day Break Shards but I was unable to redeem .

Its My Humble request to you that if you can give me A player of costing 800 shards dean Huijsen.

My Ea Id Is 375835791013892096

Plz Help me