I tried buying fc points but decided to cancel it but instead it just took my money and said I was not charged please do something like me get my money with was £19.99 which is 2,200 fc point or give me the 2,200 thanks have a nice day
My di is
[UID removed for your account safety.]
Contact customer service in game and not you have purchase not received
Community ManagerHi there — thanks for reaching out. The cancellation may still be processing, and sometimes the funds remain temporarily frozen in your wallet until it completes.
Please check your purchase history to see the current transaction status. If it’s still not resolved after 24 hours, contact the team via the in-game Customer Service tab so they can review the transaction, as you mentioned.
