Forum Discussion

4c88881ixhck's avatar
4c88881ixhck
1 month ago

Game loading screen - "Choose Account"

Hello EA sports, I'm having a bit of an issue with my game I do not know if it's something with the app or that's going on in the game. Just today 4/13/26 I tried opening the game to play it for a li...
android
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
27 days ago

Hey everyone,
Thanks again for all the reports. We’re still investigating this issue, but we need a few more details from affected players so we can help the team narrow down what’s happening. 

If you’re running into this problem, please reply with the following:

  • Did you recently change the Google Play account used in the Google Play Store app?
  • Did you see any error message in-game before the account got stuck?
  • At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue?

The more specific you can be, the easier it will be for us to pass accurate details along for investigation.

Thanks again for your patience.

EA_Lanna wrote:

For now, could you check if this helps unstick that screen?

  1. Take note of your Google Play Account info (so you can log back in later after testing this)
  2. Log out of the Google play account in "Play Store" app
  3. Uninstall and re-install FCM,
  4. Launch the game again, but make sure not to log into FCM with your linked Google account for now. If you can, manually select another login method for now.
  • HendrikSr's avatar
    HendrikSr
    New Novice
    25 days ago

    Been facing this issue my self, trying to change accounts from the one which has EA logged in and Google play logged in.

    Okay, here's what's happening, from the account which I have Google play logged in when I press link account and press Facebook, the game is supposed to identify that there is another account that is already linked to Facebook then comes the choose account. But what's happening now is when I press the link Facebook, its not showing that another account is linked but the current logged in account (google play account) is the one that's linking with facebook...which is causing the conflict because it can't link because there is another account already linked. So it then starts loading and loading. 

    I tried clearing both the cache and data of the game, and tried again. It worked, but sometimes its not. Right now its stuck again on the choose account.

    To answer you questions:

    Did you recently change the Google Play account used in the Google Play Store app?   - NO.

    Did you see any error message in-game before the account got stuck? - NO

    At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue? - I cant choose because when the game starts its behind the loading screen already.

     

    • ms602oa4q54k's avatar
      ms602oa4q54k
      New Novice
      25 days ago

      Same here

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        24 days ago

        Hey ms602oa4q54k​, 

        ms602oa4q54k wrote:

        Same here

        Does this mean:

        • You haven't recently changed the Google Play account used in the Google Play Store app?
        • You didn't notice any error messages in-game before the account got stuck?
        • And you can't choose an account at the  “Choose account” step because the screen is still loading in?

         

        - EA_Lanna

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      24 days ago

      Thanks HendrikSr​! That helps to know. We'll pass this on.

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