Forum Discussion

8 days ago

Game loading screen - "Choose Account"

Hello EA sports, I'm having a bit of an issue with my game I do not know if it's something with the app or that's going on in the game. Just today 4/13/26 I tried opening the game to play it for a li...

android

EA_Pulsar

Community Manager

2 days ago

Hey everyone,
Thanks again for all the reports. We’re still investigating this issue, but we need a few more details from affected players so we can help the team narrow down what’s happening.

If you’re running into this problem, please reply with the following:

Did you recently change the Google Play account used in the Google Play Store app?
Did you see any error message in-game before the account got stuck?
At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue?

The more specific you can be, the easier it will be for us to pass accurate details along for investigation.

Thanks again for your patience.

HendrikSr
New Novice
13 hours ago
Been facing this issue my self, trying to change accounts from the one which has EA logged in and Google play logged in.
Okay, here's what's happening, from the account which I have Google play logged in when I press link account and press Facebook, the game is supposed to identify that there is another account that is already linked to Facebook then comes the choose account. But what's happening now is when I press the link Facebook, its not showing that another account is linked but the current logged in account (google play account) is the one that's linking with facebook...which is causing the conflict because it can't link because there is another account already linked. So it then starts loading and loading.
I tried clearing both the cache and data of the game, and tried again. It worked, but sometimes its not. Right now its stuck again on the choose account.
To answer you questions:
Did you recently change the Google Play account used in the Google Play Store app? - NO.
Did you see any error message in-game before the account got stuck? - NO
At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue? - I cant choose because when the game starts its behind the loading screen already.