Solved
Gems missing
Hello VC Mobile management, this is a shame what is happening. I keep charging gems and other things, but they disappear or are stolen. If I demand compensation from you, I will report the game permanently in the store. Thank you.
OunasFayçal2025
Thank you for taking the time to share this with us. Please know, this is not the experience we want for you, or any of our FCM gamers.
For missing content cases, like gems, our support team can check it out for you. Please contact them by creating a case inside your game:
To help speed things up, please attach your proof of purchase to your case, also. Here's how:
- How to gather proof of purchase for iOS / iTunes and App Store
- How to gather proof of purchase for Android / Google Play
Our support team will do their best to look into your missing gems from there.
- EA_Lanna
